We're so proud of the care and attention we put into building every Stewart Golf trolley that each new trolley comes with a two-year manufacturer's warranty from the date of purchase. This warranty is given by Stewart Golf Ltd, Edison Close, Waterwells Business Park, Quedgeley, Gloucester, GL2 2FN, England, company number 04993489 ("Stewart Golf", "we", "us").

Your statutory rights. You have legal rights under the Consumer Rights Act 2015 if your trolley is faulty, not as described or not fit for purpose. This warranty is in addition to those rights and does not affect them. See "Your statutory rights" below for details.

Who is covered

This warranty covers Stewart Golf products bought new in the UK, directly from us at stewartgolf.co.uk or from an authorised UK retailer or club shop. It covers the original purchaser and anyone who later owns the trolley during the warranty period, with proof of the original purchase.

If you bought directly from us, your warranty is applied automatically from your purchase date. If you bought from a retailer or club shop, please read these terms and then register your warranty here.

What is covered, and for how long

We warrant that your Stewart Golf product will be free from defects in materials and workmanship under normal use for the periods below, from the date of purchase:

• New electric trolley - 2 years
• Lithium trolley battery (with new trolley) - 2 years
• New electric trolley with purchased extended warranty - 3 years
• Approved Refurbished trolley - 12 months
• Lithium trolley battery (purchased individually) - 12 months
• Handset battery - 12 months
• Accessories & Golf Bags - 12 months

This is a UK warranty. It covers trolleys located in the UK. If you take your trolley outside the UK, please contact us: we will direct you to a local service centre, and additional costs may apply.

What we will do

If a covered defect occurs during the warranty period, we will, within a reasonable time and at our own expense, repair the product or defective part or, at our option, replace it. Where you are in the UK and use a carrier we nominate, we will cover carriage both ways.

We may also authorise you to fit a replacement part yourself, which we will send free of charge. We may ask to inspect any part replaced under warranty.

This section describes what we offer under this warranty. It does not limit your choice of remedy under the Consumer Rights Act 2015, described below.

What is not covered

This warranty does not cover:

• Normal wear and tear, including tyres, wheels, scratches and cosmetic marks;
• Damage caused by neglect, misuse or accidents;
• Damage in transit where the trolley was not packed in a Stewart Golf box or according to our packing instructions;
• Damage caused by non-genuine parts or by modifications to the manufacturer's original specification;
• Damage caused by charging the trolley battery with a charger not supplied by Stewart Golf, charging the handset with a cable not supplied by Stewart Golf, or not following the charging instructions;
• Use for any purpose other than carrying a golf bag on a golf course;
• Products used for commercial or rental purposes.
  

Fitting a non-genuine part does not, by itself, end your warranty. We will only decline a claim where the non-genuine part or modification caused the fault.

How to make a claim

1. Contact us before the end of your warranty period, using the Contact Us form at stewartgolf.co.uk, by email at info@stewartgolf.com or by phone on 0333 800 1818.
2. Tell us your trolley's serial number, describe the problem, and provide proof of purchase. Proof of purchase is needed for every claim, including for trolleys bought privately within the warranty period.
3. Troubleshoot with us. Many issues can be fixed remotely or with a part we send you free of charge.
4. Send it back if needed. If the trolley needs to come back to us, we will arrange collection with our nominated carrier at our cost. Please pack it in its original Stewart Golf box, which protects the trolley in transit.
5. Repair or replacement. We will inspect the trolley, repair or replace it as described above, and return it to you at our cost.

No original box? We can send you a new one. Where a fault is confirmed, the box is free. If you are sending the trolley for inspection and no fault is found, we may charge for the box.

If no fault is found. If we inspect a returned trolley or part and find no fault, or find that the issue was caused by how the trolley was being used, we may charge you for carriage. We will always tell you what we found and agree any repair costs with you before carrying out any work not covered by this warranty.

Any parts replaced free of charge under this warranty are covered for the remainder of the original warranty period, and do not start a new warranty.

Extended warranty

If you purchased an extended warranty, the terms are the same as this warranty, but cover lasts for three years from the date the trolley was purchased.

Batteries

Batteries are a complex technology, and many factors affect battery performance and therefore the performance of your trolley. All rechargeable batteries are consumables with a limited lifespan: their capacity and performance gradually decline with age and use until they need replacing. This gradual decline is not a defect.

Our batteries are covered by a two-year warranty against faulty workmanship and materials. Loss of performance caused by external damage, misuse, incorrect charging or storage, or other causes that are not a manufacturing defect is not covered. Charge the trolley battery only with the charger supplied by Stewart Golf, and the handset battery only with the USB cable supplied by Stewart Golf, following the charging instructions exactly.

Accidental damage

Accidental damage is not covered by this warranty, but we are very happy to help with a claim on any home or golf insurance policy you may have. We can provide a statement confirming that the damage could only have been caused accidentally, and a full repair estimate.

Your statutory rights

This warranty is in addition to your statutory rights and does not affect them. If you bought your trolley from us, your rights under the Consumer Rights Act 2015 are against Stewart Golf. If you bought from a retailer or club shop, those rights are against the retailer. In summary, if your trolley is faulty, not as described or not fit for purpose:

• Within 30 days of delivery, you can reject it for a full refund.
• After 30 days, you can ask for a repair or replacement. If that is not possible or fails, you can ask for a price reduction or a refund, which may take into account the use you have had.
• Within the first 6 months, a fault is presumed to have been present at delivery unless we can show otherwise.
• You may be able to make a claim for up to 6 years from delivery (5 years in Scotland).

If you bought online or by phone, you also have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. For more information, visit Citizens Advice.

We will provide this warranty in writing on request.