Shipping & Delivery
Despatch Lead Times
You will receive an official order confirmation from us by email that will have on it the scheduled date of despatch.
Our standard UK delivery arrangements are “next day” but UK postcodes north of AB20 may be two-day. Our courier is DPD and their standard delivery days are Monday-Friday only: anything we despatch on a Friday will be delivered on a Monday.
New orders for X-series trolleys and lithium batteries will be despatched week commencing July 27: this extended lead time is due to stresses on the supply chain for lithium batteries caused by the COVID-19 pandemic.
Most other items are kept in stock but those items that are built to order may incur a slightly longer lead time: please check your order confirmation for details.
If you require a specific delivery date please contact us to discuss your requirements.
Delivery within the United Kingdom
Orders under £150: £5.00
Orders £150 and above: FREE DELIVERY
We use DPD for deliveries within the UK. You will receive updates regarding delivery automatically from DPD. You will be able to contact DPD directly should you need to change the day of delivery or access other delivery options. Delivery for most addresses will be the next working day after despatch, up to 5pm. Guaranteed timed (by 10.30 or 12.00) and Saturday deliveries are possible for an additional charge: please contact us for details.
Please note that we cannot guarantee next day delivery to some regions of Scotland, Northern Ireland and other non-mainland addresses. Please feel free to contact us should you wish to confirm service availability for your region.
Delivery outside the United Kingdom
In countries where we do not have a local distributor (please see our International Distributors list), we will ship products using DPD or another international parcel courier. Costs for these services vary depending on the products ordered and location, but will be specified in the checkout process before you are asked to submit any payment details.