Shipping & Delivery
Our last day of despatch before Christmas will be Wednesday, December 23, and all orders for stock items placed by 12 noon that day will be despatched then for delivery on Christmas Eve.
Orders placed after this time will be despatched from Wednesday, December 30, onwards, and the only other day we won't be despatching on will be Friday, January 1, 2021.
Please do be aware that demand for trolleys is exceptionally high right now and orders for them will not be despatched until after the Christmas and New Year break. To see specific dates, please check out the individual product pages.
Despatch Lead Times
You will receive an official order confirmation from us by email that will have on it the scheduled date of despatch.
Once an order is shipped, the standard UK delivery arrangements are “next day” but UK postcodes north of AB20 may be two-day. Our courier is DPD and their standard delivery days are Monday-Friday only (so the 'next day' to a Friday despatch is Monday).
Most other items are kept in stock but those items that are built to order may incur a longer lead time: please check your order confirmation for details.
If you require a specific delivery date please contact us to discuss your requirements.
Delivery within the United Kingdom
Orders under £150: £5.00
Orders £150 and above: FREE DELIVERY
We use DPD for deliveries within the UK. You will receive updates regarding delivery automatically from DPD. You will be able to contact DPD directly should you need to change the day of delivery or access other delivery options. Delivery for most addresses will be the next working day after despatch, up to 5pm. Guaranteed timed (by 10.30 or 12.00) and Saturday deliveries are possible for an additional charge: please contact us for details.
Please note that we cannot guarantee next day delivery to some regions of Scotland, Northern Ireland and other non-mainland addresses. Please feel free to contact us should you wish to confirm service availability for your region.
Delivery outside the United Kingdom
In countries where we do not have a local distributor (please see our International Distributors list), we will ship products using DPD or another international parcel courier. Costs for these services vary depending on the products ordered and location, but will be specified in the checkout process before you are asked to submit any payment details.